Effective date: 12 September 2026.
Current payment state
No live Paddle checkout is enabled on Mzansi SiteCheck at the date of this policy, so there are currently no live paid Mzansi SiteCheck orders to refund.
When paid orders are enabled
The Verified Premises Pack is intended to be sold as a once-off digital service at the price shown on the Pricing page.
When live checkout is enabled, Paddle may act as Merchant of Record and process payments and eligible refunds. Refund requests for Paddle-processed orders should be made through the support route supplied with the Paddle order or receipt.
Before a paid pack is delivered
If a paid order is cancelled before the paid pack has been generated or delivered, a refund request may be considered subject to the payment processor’s rules and applicable law.
After delivery
A refund may still be available where required by law, where a duplicate payment occurred, where a material technical failure prevents delivery, or where the paid product materially fails to match its published description.
A cautious or unresolved result such as VERIFY, UNKNOWN or NOT IDENTIFIED is not by itself a product defect. Those states are deliberate safety outcomes where available evidence does not justify a stronger conclusion.
Mandatory rights
Nothing in this policy removes or reduces any non-waivable consumer right that applies to a buyer. Where applicable law gives a buyer stronger rights than this policy, those rights prevail.
No direct off-platform refund payments
Where Paddle processed the original order, refunds should be handled through the Paddle transaction process rather than by asking a buyer to accept a separate direct payment.